Shipping & Returns

Locks By Rena is not responsible for items misplaced or lost by third parties, all orders much have Route added to their purchase insurance protection at check out.

If you fail to choose this option before placing an order with us, Locks By Rena will decline the order.

 ALL shipments will require a signature for delivery. 

Please examine your package before signing for it. 
Note: We ship in two different packages. ( Paks & medium boxes) via FedEx, or UPS 

WHEN TO REFUSE YOUR PACKAGE! 
Flat rate envelope: If the package is evenly flat, please refuse the package. Also if the box feels empty, please refuse the package.

We only ship products to confirmed addresses.  If the shipping address is not the same as the billing address connected with you ATM/Debit/Checking Account, it will not confirm. Shipping inside the US may take 5-7 business days. We only ship Monday – Friday. For shipping outside the US please allow 6 to 10 business days. All shipping fees will be $20 Flat Shipping Rate, shipping outside the US $25 per bundle including taxes as well. 

 

Please note that the shipping time frame during sales extends to 7-14 business days. Once your order is placed, we will not cancel or refund any pending orders. 
 

RETURN POLICY 

ALL SALES ARE FINAL. NO REFUNDS. Allow 5 TO 7 days to process and ship your order.  

UPON APPROVAL OF MANAGEMENT 

You may exchange for the same purchase price if contacted within 3 business days of delivery. Hair must be in the original state, cannot altered and must be returned in original packaging. There is a $20 restocking fee for ALL exchanges. 

IMPORTANT NOTICE 

Locks By Rena isn’t responsible for any lost/damage packages. A signature is required on all packages to avoid stolen shipments. We will not issue any refunds if your package is returned to Locks By Rena. We will contact you once your package arrives for reshipment.