Refund policy
RETURN POLICY
ALL SALES ARE FINAL. NO REFUNDS. Allow 5 TO 7 days to process and ship your order.
UPON APPROVAL OF MANAGEMENT
You may exchange for the same purchase price if contacted within 3 business days of delivery. Hair must be in the original state, cannot altered and must be returned in original packaging. There is a $20 restocking fee for ALL exchanges.
IMPORTANT NOTICE
Locks By Rena isn’t responsible for any lost/damage packages. A signature is required on all packages to avoid stolen shipments. We will not issue any refunds if your package is returned to Locks By Rena. We will contact you once your package arrives for reshipment.